Because many of our products are handmade and prepared specifically for our customers, we maintain the following return and exchange policy.
An exchange may be requested if:
Customers should contact us within 48 hours of receiving the order and provide photographs or videos clearly showing the issue.
To be eligible for an exchange, items must:
Items that have been worn, washed, altered, or damaged after delivery may not be eligible for exchange.
Products purchased on sale, clearance, or special promotional offers may not be eligible for exchange unless the item was damaged or incorrectly supplied by WOOVIYAN.
For hygiene and product-quality reasons, certain accessories may also be non-exchangeable.
We encourage customers to carefully check the product description, measurements, colour, and other relevant details before placing an order.
Exchanges requested solely because of a change of mind may not be accepted.
Where an exchange is approved because of an error or defect on our part, WOOVIYAN will arrange the appropriate replacement process.
For exchanges requested for other reasons, applicable delivery charges may be payable by the customer.
Please contact us through our official WOOVIYAN page or inbox and provide:
Our team will review your request and guide you through the next steps.
WOOVIYAN
Based in Dhaka, Bangladesh | Online Business
Because many of our products are handmade and prepared specifically for our customers, we maintain the following return and exchange policy.
An exchange may be requested if:
Customers should contact us within 48 hours of receiving the order and provide photographs or videos clearly showing the issue.
To be eligible for an exchange, items must:
Items that have been worn, washed, altered, or damaged after delivery may not be eligible for exchange.
Products purchased on sale, clearance, or special promotional offers may not be eligible for exchange unless the item was damaged or incorrectly supplied by WOOVIYAN.
For hygiene and product-quality reasons, certain accessories may also be non-exchangeable.
We encourage customers to carefully check the product description, measurements, colour, and other relevant details before placing an order.
Exchanges requested solely because of a change of mind may not be accepted.
Where an exchange is approved because of an error or defect on our part, WOOVIYAN will arrange the appropriate replacement process.
For exchanges requested for other reasons, applicable delivery charges may be payable by the customer.
Please contact us through our official WOOVIYAN page or inbox and provide:
Our team will review your request and guide you through the next steps.
WOOVIYAN
Based in Dhaka, Bangladesh | Online Business
